A few years ago I a client and I were debriefing after a long day. He is very funny in that he “shoots from the hip” in all situations. I guess he must, his organization had gone from the garage to over 130 employees and $150M in the span of 7 years. During this conversation he says, “I finally understand how you have helped my organization and made my life better. You improve the people first and then the business concepts fall easily into place and that fixes the entire organization.” That sounds about right.