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08 19 2013

Organization Business Strategic Plan Implementation Skills Assessment

Business Strategy and Implementation, Business Success, Effective Performance Evaluations, Improvement

August 2013

The Reality of Strategic Plan Execution should be clearly apparent. You must measure your teams understanding and ability to execute or you’re simply lying to yourself and others and wasting time and money under the illusion you’re doing strategic planning.

Whether I call it a strategic plan for larger organizations or a plan of attack for smaller mom and pop businesses, the foundational elements are the same. Having a clear plan on where your business is going and how to successfully and consistently achieve goals, so that all of your employees, managers and leadership fully understand their respective duties on how to get there, is paramount. The most pivotal aspect of this entire process rests on the ability of leadership and every employee under them to implement the strategic plan so that actions, statements, and behaviors result in improved conditions at all levels within your organization. When this takes place, your internal and external customers will benefit greatly and your competitors will try to emulate; resulting in your leading and your competitors following.

In my experience, however, working with National and International companies, approximately 95% of them have strategic plans, but only 3 to 7 % implement them consistently and effectively; most of these beautifully made documents start collecting dust after a mere 4-6 weeks after their launch. For example, and this represents the majority, not the minority; I had one President share with me that his organization had just completed a yearlong, mid-six-figure, strategic plan creation project; and it was a work of art housed in a leather bound embossed casing. However, when I asked him what he intended to do with it, he replied with a deer-in-the-headlights expression, “I don’t know.” Many of the problems surrounding implementation don’t stem from lack of trying, but rather from lack of understanding. Company leadership either believes the creation of the plan is enough and implementation will automatically take care of itself, or they confuse general strategic plan knowledge with the processing of the plan. In other situations, I have found they have gathered inaccurate information or no information at all, which they base their strategic plan on. Successful strategic plan implementation requires that your leadership team have skills, knowledge and experience, which creates competency when faced with follow-through.

A plan will not and cannot do anything but suggest a way to go; its a map. It does not promote ACTION. People promote action but usually don’t know what actual steps they need to take next because it requires them to do and be different than who and what they were 5 days before and leadership doesn’t know how to help model new behaviors. There are a lot of steps and stages that must be taken and met for a strageic plan can do you and your organization any good. The first step in this process is to determine if everyone on the leadership team and then within the organization knows about the plan, understands the plan and then knows what steps THEY must take to help implement the plan. This quick and easy assessment will help you determine how well the plan is understood.

Leadership Team Competency

These questions will help you and your team discover if you are ready to implement your strategic plan or if you must slow down and make sure everyone knows what the objectives are and their place in helping the company achieve those objectives. So many times I witness leadership going in one direction only to turn around and watch the rest of the company heading off in an entirely different direction–strange but, unfortunately very true.

Now for the assessment:  For ease of wording I use the term “leaders.” I suggest you mentally use all people of authority in your organization including executives, supervisors, directors, managers, assistant managers and so forth. I suggest you use a 0-5 Lickert Scale, where zero means “none of the leaders” and five means “all the leaders.”

  1. Your leaders understand the strategic plan and are able to successfully set department goals in support of the strategy?
  2. Your leaders lead meetings in which strategic issues are discussed in relation to operations?
  3. Your leaders, if asked, could provide a priority list of issues directly related to strategy implementation for which they are responsible?
  4. Your leaders set their subordinates’ goals and objectives according to the strategic goals that relate to their operations?
  5. Your leaders evaluate, reward, and promote their people with strategic goals in mind?

 

How did you and your Leadership team do? 

If you Scored…

Then…

High: 4′s and 5′s You are probably doing well despite economic or industry conditions.
Midrange: 2′s and 3′s You are doing OK, but now you know who/what needs improvement.
Low: 0′s and 1′s You and your leadership team would be wise to take your noses off the grind stone and put some time and energy into your destination and how you intend to get there.

 

Working Hard vs Working Smart

Working hard is needed, but working smart is required and nothing is more important to business success than working toward a specific destination and making sure you and your team have the fundamental skills, knowledge and competency to create and implement a useful strategic plan. For additional information on any or all of this material, please contact Kelly@InternalBusinessSolutions.com so we can schedule an appointment for you and i to speak about how to improve you and your company.

 

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

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Posted by at 3:38 PM

08 21 2013

Executive Coaching & Leadership Development Methodology

Leadership Development/ Executive Coaching, Mergers: How to Manage & Coach People Through Change, Staff Development for Profit

August 2013

 

This is where you are, but… THIS is where you WANT to be…
  • As hard as you try to get the executive committee and staff to support the same vision, it seems everyone has different goals that don’t directly support the overall business objectives.
  1. The leader leads by example. Period.
  2. The leader aligns the entire organization around crystal clear objectives with succinct responsibilities.
  3. The executive committee or management team honestly discusses and agrees on strategy and tactics needed to achieve individual goals which directly support organizational objectives.
  4. The leader understands people from their perspective and has the ability to motivate each person to buy into the organizational vision.
  • Our organizational structure is in place, we are lean, and people stay busy, and yet timelines are being missed and objectives still aren’t being met.
  • Work doesn’t translate into profit.
  1. Objectives are measurable and focused on the customer, staff, and your product or service.
  2. Internal busywork is filtered through this simple belief: If the customer doesn’t feel it, it doesn’t exist.
  3. Leaders have ensured that organizational structure and philosophy are fully supported; individual goals support the organizational goals.
  • The leaders of the organization have lost touch with the customer.
  • The leaders of the organization have lost touch with the employees who directly serve customers.
  1. Leaders know the secret to success: Only internal and external customer opinions count.
  2. The leader has his/her fingers on the pulse of the customers and the employees who directly serve customers.
  • Our leadership approach seems to be reactive and defensive rather than proactive and offensive.
  • We focus on solving problems instead of preventing them in the first place.
  1. Foresight and innovation are always the first step; “reactionary” problem solving is a second step, and only as needed.
  2. The leader equips her/himself and those within the organization with fundamentally sound planning skills.
  3. People are educated to think for themselves; all have the freedom to fail now and again. i.e., to make the original mistake and learn from it.
  • We lose good people and then scramble to fill positions.
  1. We have deep “bench strength.”
  2. Leadership develops and invests in key people and provides them with mentoring; talented people are ready to step in to fill key positions, as needed.

Strong leaders understand the critical role they play in creating and communicating strategy. They know how to drive transformation to build a sustainable competitive advantage.

Successful leaders use a positive yet realistic approach to overcome the economic and psychological uncertainty of today’s business environment.

Above all, great leaders know how to achieve results.

I strive to awaken the hidden leadership genius within you and your people. Let me help you create a cohesive, common-goal work team that transcends your current abilities. I help you achieve cutting edge transformation, not rely on cookie cutter one-size-fits all coaching and leadership programs.

Through leadership training, you and your executives will see tremendous results and improvements in the following:

  • Your team’s ability to work together more efficiently. Cultivate confidence in each other through honest conversations that develop trust and group commitment.
  • Learn to work through and remove the “unspoken” but volatile topics that everyone knows about but are unable to overcome. You know what I’m talking about….the “taboo” topics, the “Emperor has no clothes” topics that keep you and your team from moving forward.
  • Enhanced employee buy-in and commitment that lead to job satisfaction
  • Better communication, innovation, creativity, and production
  • Improved problem-solving and decision-making capabilities
  • Better foresight and project planning abilities
  • Significantly improved execution and implementation of strategic plans and projects

Programs

You and your organization are unique, so I design a customized leadership development training program that makes sense for you.

I learn the language and culture of your organization so the program I design is a perfect fit for the needs of your people and organization. Through my leadership development training, you and your executives will gain the specific skills needed to evolve and succeed.

My Leadership Training has four straightforward goals:

  1. Help leaders, executives and managers identify their own talents and strengths so these are leveraged and developed into high-performance leadership capabilities
  2. Develop intrinsic and unique attitudes and skills necessary to sustain long-term change
  3. Help each individual executive grow and then weave these individual leaders into a unified team capable of extraordinary results.
  4. And last, help refine micro and macro goals into prioritized objectives so results can be achieved in profitable time units.

Process

I start from the “inside” of your executives personalities and organizational structure and work out to the pre-determined organizational objectives; the end-result which can be measured in any number of ways. I work with client organizations in “real-time” to observe and evaluate the hierarchy that is present in your corporate environment. My goals include tailoring your leadership development program to each specific executive or manager’s personality and that of the executive team and organizational culture.

For organizations striving to open up their full potential, leaders hold the key. Leaders bring the short- and long-term goals of an organization to fruition by inspiring each and every individual to work to his or her personal best. The program I design will support leaders as they strive to meet individual needs, respect personality types and learning styles, and guide the organization to achieve its goals and objectives.

Leadership development is a deliberate process that includes focused conversations and assessments. Through the process, I will guide your team to create environments that support individual growth, purposeful action, and sustained improvement. My program will produce leaders who:

  • Remove barriers that hinder individuals from realizing their full potential
  • Provide skills for gaining valuable insight into crucial situations
  • Identify obstacles that impede an individual’s progress

Contact me today to discuss where you would like your organization to be in 12-24 months. By developing your executive and management teams we can partner on acieveing organizational objectives.

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

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