Results-oriented
Change Management Consulting

CONTACT US TODAY 530.321.5309

Lead

08 28 2013

5 Stages to Empowering Your People and Successfully Implementing Change

Business Management Consulting, Business Strategy and Implementation, Communication Issues, Mergers: How to Manage & Coach People Through Change, Mergers: How to Manage Organizational Change

August 2013

 

Stop for a moment and ask yourself: What significant changes are you and your team facing this season – perhaps a company or department merger, leader or employee development, or a new marketing approach? You probably have all the means – the site, the people, resources, even the blueprints for change – but do you have the ways? Do your people have the skills, knowledge, and experience to avoid lost time, lost tempers, and lost revenue? Can you grow your people and grow your organization, while also experiencing major change?

To successfully navigate and implement a merger or any major change effort, you will need to move your people into, through, and beyond the status quo. This means getting and keeping their buy-in and follow-through based on real trust and shared values. Can you help yourself while also helping them? Yes, it is possible, if you don’t mind putting yourself in what may become a highly political or vulnerable position. Mergers, for instance, induce some significant growing pains. They often lead to the loss of key staff and resources, as well as precious time and money. You may well be able to do it yourself, but keep this fact in mind: Do-it-yourself-ers are one of the main reasons 80% of all mergers fail, and fail miserably, at that. Is this what you want for your people (and your own sanity)?

You have some options. Remember the old adage, knowledge is power? Well, in this case this saying still rings true. Becoming knowledgeable about change can make the difference. The building blocks of change are: Pre-contemplation, Contemplation, Preparation, Action, and Maintenance. Knowing these five distinct stages of change and how to guide your staff through these stages will build a safety net around your staff and make them more productive sooner. Knowing the stages of change will make a real difference when you are seeking to keep rather than lose key people, maintain calm rather than suffer chaos, and know success rather than endure failure.

Helping your people anticipate and become comfortable with each next step, each natural and normal stage in a change process, will build their capacity as individuals and successful team players. This knowledge will have positive long-term, as well as short-term results.

Regardless of which stage a person is in, to get maximum results, it is essential to do the right thing at the right time within that stage. As leaders, we must have the foresight to recognize that each stage is equally important. Skipping or rushing through a stage would be misguided, because it would likely backfire and only slow down the process of productive change. Therefore, it is wise to learn how to slow down and take the time that is needed. In order to get it done faster, you must start slowly.

Five Basic Stages of Change: For a more comprehensive list on change go to: http://www.internalbusinesssolutions.com/?s=ten+stages+of+change&submit=

Pre-contemplation. In this initial stage, individuals may be outwardly unaware of their problems or be in denial. Either way, they definitely do not want to appear broken or damaged. As a general rule, “Pre-contemplators” often wish other people would change, as in: “How can I get my superior to quit bothering me about my poor people skills? That’s just who I am.” or “Things will change during the next quarter when I get through this especially tough assignment.”

Contemplation. Contemplators are aware that they face problems and are seriously thinking about grappling with these problems sometime within the next six months.

Preparation. Individuals and organizations at this stage intend to take action within the next month. These individuals have taken personal responsibility for causing or contributing the need for change. In addition, these individuals have set a personalized measurable goal – a change that is under one’s own control, rather than dependent on someone else’s behavior.

Action. In this stage, individuals and organizations are taking concrete steps to change their behavior, experiences, or environment, in order to overcome their problems. Because action often brings up feelings of guilt, failure, coercion, and yearning to resume old familiar behaviors, individuals and organizations typically need a lot of support during this period. A sobering statistic: at any given time, only 10-15 percent of individuals or organizations in the process of change are engaged in the action stage.

Maintenance. During this stage, individuals and organizations work to consolidate their gains and prevent relapse. It is important that individuals and organizations remember that all merger experiences are different. Assuming a one-size-fits-all approach will not work! Instead, assess the group as individuals, to determine their stage of change. Go slowly. Anticipate backsliding. While the term “stages of change” suggests that change marches forward in a step-by-step, linear fashion, it actually occurs in a spiral pattern, meaning change comes in both forward and backward movement. This is normal and to be expected. Good leaders should educate their staff and clients about the inevitable spiraling nature of change to help counteract doubt, shame, and frustration about regressing to earlier stages.

 

All major change efforts have the probability of providing great opportunities for financial, organizational, and interpersonal growth. Designing the plan for change is the easy part. Implementing the plan effectively and gaining buy-in from all participants is where most leaders fall short. Take the time to assess your people as individuals, as well as in their teams. Know what to look for in advance. Understand the five stages of change and improve your odds of being successful.

 

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

Add Comment

Tagged with: , , , , , , , , , , , ,

Posted by at 12:10 PM

08 21 2013

How to Lead Profitable Productive & Efficient Meetings: A Quick Guide

Business Success, Communication Issues, How to Lead Profitable Meetings

August 2013

How to Lead Profitable Meetings

This is where you are, but… THIS is where you WANT to be…
  • Meetings end with unspecific goals.
  • Vague timelines make people wonder who is going to do what and by when.
  1. Meetings are planned more effectively for better results.
  2. Achievable and measurable goals are clearly defined.
  3. Effective meeting facilitation skills are the norm.
  4. Specific timelines with clear responsibilities are the norm.
  • Employees dread attending meetings.
  1. Break-out sessions are used effectively to reduce meeting time and maximize results.
  2. All participants are encouraged to contribute and provide value.
  • Meeting participants don’t feel heard or valued.
  1. A safe environment is created.
  2. Norms and rules for resolving disagreements are established and followed by all participants.
  • Participants rarely contribute their honest ideas and feelings.
  1. The value of pre-meeting assignments is clear.
  2. Roles for participation are defined for all.
  • Participants have different interpretations of what was said and agreed to.
  1. Flip charting and note taking techniques to summarize and get consensus are the norm in all settings.

 

Unsuccessful and unproductive meetings are a waste of your organization’s valuable time and resources. Creating a productive and goal-oriented environment for your business or executive meetings is singularly one of the most valuable tools you can implement for your organization.

Successful leaders, executives and managers stay focused on how they can stay on course and continue to execute on the strategic & business Plan. Therefore, roughly 10-20% of time spent in meetings should be dedicated to looking at your strategic plan, business plan, vision, mission statement, or core values and discussing with participants how you and they intend to apply these principles so they positively impact everyone’s decisions, actions, statements and behaviors. At first this WILL seem cumbersome. But it is the only way to stay “on-course.” most executives and managers are ACTION oriented and believe the fire directly in front of them is of most importance. (If this belief is plaguing you and/or your executive or management team, you are fighting a losing battle and you know it). Get ahead of the curve and you will be able to lead proactively rather than reactively. A great fist step in this process is to make the most of everyone’s time and improving meeting productivity is usually where you will find the lowest hanging and sweetest fruit.

If you have tried these or similar (conferences, books, coaching, etc) steps before with limited results, you don’t have a meeting process problem you have a people, conflict or cultural issue. In that case, please contact me so we can dig a little deeper into the real problems and partner on finding solutions to these and not get sidetracked with superficial symptoms. Kelly@InternalBusinessSolutions.com

For a more exhaustive list regarding meetings, please go to http://www.internalbusinesssolutions.com/advanced-productive-business-meetings-protocol/?preview=true&preview_id=1318&preview_nonce=1fd9c6970a

Purpose of the meeting?

  1. What is purpose or outcome you intend this meeting to produce; the end-result? The purpose should state why the meeting is needed.
  2. Discuss clear objectives/challenges. Come prepared with all relevant information or better yet, email it prior to the meeting so people can have time to prepare (discussed at the bottom of this paper titled Pre-meeting assignments).
  3. Discuss possible options
  4. The group or leader (depending on your executive culture) decide on the best option given time and resources
  5. One person is given the task to carry out the functions and is 100% accountable for its completion in the given time frame provided. Special note: all executives are responsible for its success, but this one person is 100% accountable.
  6. A clear date and time will be given as to its final completion. If multiple stages are required, then milestone dates and times will be provided and met.
  7. Desired outcomes?
    1. Outcomes focus the meeting by indicating what information is to be shared and what decisions or actions need to occur.
    2. A clear and concise agenda preferably sent at least 24 hours prior to meeting.

Active Facilitation Strategies

Set ground rules so people know how to behave. It keeps the meeting focused. Example:

  1. Start & stop on time
  2. All participate. The facilitator should invite the quieter members to participate
  3. Challenge ideas instead of people
  4. One conversation at a time. Don’t speak over people
  5. We finish with a recap of who will complete what by when.

Pre-Meeting Assignments

Meetings are the biggest wasters of time in all organizations. Therefore, having participants prepared ahead of time and ready to discuss topics will ensure efficiency and productive decision making. Pre-meeting assignments are tasks done by participants in advance of the meeting. If you assign them abide by these rules:

  1. Explain why it is important
  2. Give adequate lead time
  3. Provide clear instructions (i.e., read and be ready to discuss, analyze, or provide us with a synopsis of this topic etc)
  4. Assign only if you intend to use it and then fully leverage the time and material

 

 

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

Add Comment

Tagged with: , , , , , , , , , , , ,

Posted by at 12:43 PM