Change Management Consulting

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Team Building Services

“We had Kelly initially come in to help us with our team building day.  Our staff quickly got into the exercises designed to build unit cohesion, improve communications and focus on solutions.  Staff developed a rapport with Kelly and a level of trust in his program.

We have continued with some follow-up work, identifying key organizational themes requiring management attention.  In this process Kelly has been very flexible in working with staff and management, given our limited budget.  Kelly’s services have brought incredible value to our current needs.”

-Jim Wagoner
Director Air Pollution Control Officer

When people contact me and ask about doing a teambuilding, I always answer the same way. “What problem or pain are you experiencing that you hope a teambuilding will improve or fix? In my experience, people don’t necessarily want to take the time or pay for a teambuilding if they don’t have to. Rather they are hoping, or have heard from others, that a teambuilding will cure some or all of their ailments. That’s not necessarily true. Teambuilding’s are basically one option a group or team can use to create awareness and movement. They are not capable, in and of themselves, to be a stand-alone fix all.

Teambuilding days, however, are a great way for a group of people to create awareness of themselves, their automatic responses to each other and behaviors they would like to improve. Therefore, I start by asking a few questions so we can locate the real issues and focus on problem resolution not symptom analysis. I get to the heart of the matter quickly with questions such as these:

  1. What are the top 3-4 problem areas, topics or people you would like this teambuilding to improve?
  2. In what direct ways would these changes improve your business or customer experience?
  3. Why now? What has happened recently to prompt you to take action now?
  4. At the end of the day how or what will tell us we made improvements in these areas? What actions, statements and/or behaviors will we experience that will prove to you and your colleagues that this investment of time and resources was worth it?
  5. I do a random sample of participants prior to the event so I can connect with people; understand them and the culture in a much more meaningful way. By taking these small but crucial steps, I am better able to design, facilitate and debrief a team building event that will make the improvements required.
  6. The event itself is not where the bulk of the long-term learning takes place. A well facilitated debrief is where ideas, concepts and “cross-over” learning takes place. Cross-over learning is deeper and more profound in that people create connections in mental, emotional, and behavioral ways that translate to the office and business environment.
  7. That is what you are paying for when it comes to a teambuilding; directly and positively impacting your people and their working environment.