Results-oriented
Change Management Consulting

CONTACT US TODAY 530.321.5309

improved

08 28 2013

How to Improve Employee Development

Effective Performance Evaluations, Staff Development for Profit

August 2013

Staff Development (Methodology)

This is where you are, but… THIS is where you WANT to be…
No buy-in and no follow through from participants once they return from a workshop or training. Trainings are ineffective or off-target and result in poor recall on Monday morning when trying to implement the new skills. People deeply understand and buy into the training because they were involved from the beginning. They support that which they helped create. Follow through over time is more consistent. Better information retention; a “learning environment” is created by staff where all continue to train and teach each other.
Workshop training manuals get shelved, forgotten, and collect dust. Participants refer to training manuals and rely on them as valuable resources.
Training or team building is like a doughnut (enjoyable, but with no lasting nutritional value). Consistent innovation moves people to take action and create new habits. A greater return is received on every training investment dollar.
The training is “off the shelf,” one-size-fits-all, or so generic it doesn’t translate well to our particular people and their specific challenges. Trainings are specifically designed for our objectives, our culture, and our people so that individual and organizational growth can be measured and maintained. Participants are taught how to overcome daily challenges and integrate information.
We want to utilize the information, but work and pressing issues dictate our priorities. We just don’t have time right now. Trainers don’t leave after one day. They partner with the organization to ensure long-term learning and return on investment is received. Morale is higher and more consistent. Prioritization is improved.
We don’t know how or don’t take the time to implement staff development because our culture/industry/business is unique. Training is designed specifically for us from A to Z. Implementing the information is part of the training process and our people grow consistently over time as a result.

 

You May Want to Ask Yourself These Questions:

  • How do we establish or reestablish trust? Are you ready to improve the heart of your organization?
  • How do our people communicate? How can we really improve cohesiveness and goal setting between and beyond specific teams, departments and projects?
  • Where are we now and where do we all want to go? How can each member of our organization help to improve our bottom line and why should they?

Profit from the inside out. Kelly Graves The Corporate Therapist specialize’s in designing employee development programs tailored specifically for your staff and you. I provide you with the necessary training and tools to ensure that your staff continues to teach itself, monitor itself, and show improved results long after I have left.

Make no mistake about it: all your closest competitors have good R & D… They have access to financing and resources, and they are training their people. The only resource which separates you from your closest competitors is… YOUR PEOPLE… SO INVEST IN THEM EFFECTIVELY.

All organizational challenges will ultimately be solved by and through your people! Whether your challenges are technical, financial, or in some other domain, these challenges will always hinge on human communications and processes. Understanding and improving communication is hugely important to your organization’s survival and success, because the bottom line is: it’s YOUR people who will ultimately take YOUR organization to the next level.

Important considerations for employee development:

  • Urgency and energy are produced to create a new future.
  • Broad participation quickly identifies performance gaps and their solutions, improving productivity and customer satisfaction.
  • First tackle the larger issues or conflicts that are tying up your organization’s time and effectiveness.
  • Alleviate stress and you emphasize camaraderie.
  • Employee morale will soar higher and stay more consistently positive through employee development; when employee’s morale is high, areas of need will be addressed more quickly and effectively, so problems won’t fester under the surface and get out of control.
  • Encouraging employee feedback on business challenges will help people grasp issues.
  • Employees will become aligned around a common purpose and will create new directions, because they understand both the difficulties and the opportunities of change and growth. In short, employee development creates “ownership.”

When employees realize that they have some semblance of control and are being heard, the company, the leadership, and the employees all benefit. Thus, it is through this improved communication and shared purpose that the value of employee development truly begins to sink in for all stakeholders. This is when your team will take your organization to the next level. Through employee development, you are guaranteed lasting commitment and support of your strategic plan and your company vision!

 

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

Add Comment

Tagged with: , , , , , , , , , , , , ,

Posted by at 1:55 PM

08 19 2013

Profitable & Improved Staff Development

Business Success, Communication Issues, Conflict Resolution, Corporate Therapy, Improvement, Leadership Development/ Executive Coaching, Staff Development for Profit

August 2013

This is where you are, but… THIS is where you WANT to be…
  • No buy-in and no follow through from participants once they return from a workshop or training.
  • Trainings are ineffective or off-target and result in poor recall on Monday morning when trying to implement the new skills.
  1. People deeply understand and buy into the training because they were involved from the beginning. They support that which they helped create.
  2. Follow through over time is more consistent.
  3. Better information retention; a “learning environment” is created by staff where all continue to train and teach each other.
  • Workshop training manuals get shelved, forgotten, and collect dust.
  1. Participants refer to training manuals and rely on them as valuable resources.
  • Training or team building is like a doughnut (enjoyable, but with no lasting nutritional value).
  1. Consistent innovation moves people to take action and create new habits.
  2. A greater return is received on every training investment dollar.
  • The training is “off the shelf,” one-size-fits-all, or so generic it doesn’t translate well to our particular people and their specific challenges.
  1. Trainings are specifically designed for our objectives, our culture, and our people so that individual and organizational growth can be measured and maintained.
  2. Participants are taught how to overcome daily challenges and integrate information.
  • We want to utilize the information, but work and pressing issues dictate our priorities.
  • We just don’t have time right now.
  1. Trainers don’t leave after one day. They partner with the organization to ensure long-term learning and return on investment is received.
  2. Morale is higher and more consistent.
  3. Prioritization is improved.
  • We don’t know how or don’t take the time to implement staff development because our culture/industry/business is unique.
  1. Training is designed specifically for us from A to Z. Implementing the information is part of the training process and our people grow consistently over time as a result.

You May Want to Ask Yourself These Questions:

  • How do we establish or reestablish trust? Are you ready to improve and add extra strength to the back-bone of your organization?
  • How do our people communicate? How can we really improve communication, goal setting and execution so our people and departments GET RESULTS and we actually utilize all of our resources, people and departments as a UNIFIED whole toward specific objectives.
  • Where are we now and where do we all want to go? How can each member of our organization help to improve our bottom line and why should they?
  • Is any of this even possible?
  • If someone told me it was, would I believe them?
  • If I did believe them would I take the two  minutes out of my busy day and do anything about it? would I call, text or email?

Profit from the inside out. I specialize’s in designing employee development programs tailored specifically for your staff and you. I provide you with the necessary training and tools to ensure that your staff continues to teach itself, monitor itself, and show improved results long after I have left.

Are you getting the best out of your employees? If not, then take steps to improve your organization by investing in an employee development program.

Make no mistake about it: all your closest competitors have good R & D… They have access to financing and resources, and they are training their people. The only resource which separates you from your closest competitors is… YOUR PEOPLE… SO INVEST IN THEM EFFECTIVELY.

All organizational challenges will ultimately be solved by and through your people! Whether your challenges are technical, financial, or in some other domain, these challenges will always hinge on human communications and processes. Understanding and improving communication is hugely important to your organization’s survival and success, because the bottom line is: it’s YOUR people who will ultimately take YOUR organization to the next level.

Important considerations for employee development:

  • Urgency and energy are produced to create a new future.
  • Broad participation quickly identifies performance gaps and their solutions, improving productivity and customer satisfaction.
  • First tackle the larger issues or conflicts that are tying up your organization’s time and effectiveness.
  • Alleviate stress and you emphasize camaraderie.
  • Employee morale will soar higher and stay more consistently positive through employee development; when employee’s morale is high, areas of need will be addressed more quickly and effectively, so problems won’t fester under the surface and get out of control.
  • Encouraging employee feedback on business challenges will help people grasp issues.
  • Employees will become aligned around a common purpose and will create new directions, because they understand both the difficulties and the opportunities of change and growth. In short, employee development creates “ownership.”
  • Lastly, it is virtually impossible to have satisfied customers and dissatisfied employees. Everyone knows when a clown has makeup on and your customers know it when your employees are faking the smiles. So quit insulting them, because in this competitive age they WILL shop you.

In essence, when employees realize that they have some semblance of control and are being heard, the company, the leadership, and the employees all benefit. Thus, it is through this improved communication and shared purpose that the value of employee development truly begins to sink in for all stakeholders. This is when your team will take your organization to the next level. Through employee development, you are guaranteed lasting commitment and support of your strategic plan and your company vision! Kelly@InternalBusinessSolutions.com

 

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

Add Comment

Tagged with: , , , , , , , , ,

Posted by at 6:22 PM

08 17 2013

Barriers to Effective Communication

Barriers to Effective Communication

Aug 2013

Substandard employee, department & organizational performance is often directly related to poor communication, but blamed on other superficial symptoms. Removing these barriers relies on trust, brutal yet empathic honesty, and achieving joint objectives.

This is where you are, but… THIS is where you WANT to be…
  • Team members communicate poorly.
  1. Conflict is reduced between people.
  2. Morale is higher and more consistently positive.
  3. Conflict is actually used to make the teams stronger.
  4. Teams use conflict to articulate their positions for greater bottom-line results.
  • Problem diagnosis, problem solving and decision making are meager (or worse).
  1. Alternative solutions to problems may be found.
  2. Individual and organizational problem solving and decision making skills will be significantly improved.
  • Employees express frustration that they aren’t being heard or taken seriously; even clients have complained.
  1. Improved communication results in less “failure” work, increased customer service, and more positive interactions.
  2. Employee and customer retention rates are improved.
  3. Greater market share is achieved.
  • Few, if any, creative ideas are being generated.
  1. People move to take action.
  2. Consistent innovation is the norm.
  3. Creativity is sparked because people from all levels are contributing their best efforts and working as a team.
  • The rumor mill and misperceptions are impeding all business functions.
  1. Individuals and departments stop having turf battles.
  2. All work is focused toward organizational objectives.
  3. People learn how to articulate and clarify their positions, so that individual and group performance benefits.
  • Meetings, evaluations and team building scenarios are short-lived or have become nightmares.
  1. People grasp the issues, become aligned around a common purpose, and create new directions with full understanding of the dangers and opportunities.
  2. Broad participation quickly identifies performance gaps and their solutions, improving communication and productivity.
  3. Momentum is consistent toward individual and organizational goals.

 

You have compiled the brightest, most skilled team in your industry, but barriers in communication are making even the best and the brightest stumble; your organization is falling short of its goals. So, what can you do to battle with the elusive and invisible barriers to effective business communication? What do you need to do so your teams can achieve, so your organization can thrive?

Kelly Graves The Corporate Therapist can help you recognize, name, remove, and replace those barriers to effective business communication. With my extensive background in the business world, my command of organizational psychology, years of hands-on and in-depth formal education, I have the skills and knowledge to recognize and deal effectively with even the most unpleasant barriers to effective business communication. In the short term focus on these points:

1. For people, departments and organizations to flourish there must be two major components in place: the first is TRUST. If I trust you and you trust me then we can talk about the uncomfortable topics that surround every partnership and business. I must know that I will feel safe and that my dignity will be respected. If I don’t feel this, then I will nod, smile that fake smile, keep  my mouth shut and my head down. When problems arise I will shrug my shoulders outwardly, but in my head I will justify my tactics as survival in this untrusting environment.

2. The second major component to a successful business is what I call brutal yet empathic honesty. Brutal in that one cannot hold back; empathic means you can usually say things from a caring and respectful position and yet still be honest. One sacrifices the short term comfortableness in exchange for the long term growth and development required to evolve a professional relationship, department and/or business.

3. The third major component in this abbreviated model is joint objectives. People perform their best when the objective is clear i.e., a touchdown, crossing a finish-line, making a basket, closing the deal or hitting the quota. In each of these examples, multiple people are involved in front of and behind the scenes. And yet in every single case, when the winning objective is met, all anger, frustration and petty remarks are forgotten due to the team, department or organizational success. People in the stands cheer, players who had a tiff just moments earlier high-five and sales and production people smile at each other and shake hands IF the project is debriefed properly. For this to happen, objectives must be clear enough so that anyone in the organization knows what it is and where the organization is at in its achievement of the goal. This moves employees into being a part of the game rather than observers of the game. This INVOLVEMENT helps to inspire INTRINSIC  motivation and helps people overcome the pettiness that accompanies stressful events or environments.

These steps and actions ARE NOT EASY, but they are very achievable and the results are magic in their ability to disarm, reconnect people and transform people, partnerships, departments and organizations. Imagine the relief your team and you will experience once the barriers are taken down! Once communication is on track again and your team is moving toward common goals, the successes won’t stop there (nor will the work). I know that remission of bad communication habits is human nature; it is the natural tendency for people to return to familiar communication patterns (even if the familiar means dysfunctional). These phases are a natural part of the process of creating any improved communication systems. Be aware: improving communication is a process that takes time. But, when it’s done right, it’s self-perpetuating. (If quick fixes could have solved your organization’s communication problems, well, you might not be reading this now.) Maintenance requires that, once skills are learned, employees and leadership staff must practice and use these more effective communication behaviors and skills. Those who practice and use these skills must also be recognized and rewarded in a timely manner. Throughout all the steps and phases, I will guide you to build a learning environment where your team members teach and support one another, day in and day out. This is how your investment with me will continue to keep your organization on track long after I am gone.

You have my commitment that I will help to support, to coach, and teach your team to collaborate. Simply put: Your success is my success. I will work with you to make sure the habits of effective business communication remain an integral part of your organization’s culture and success for the long term. Replace the ineffective practices you’ve lived with for too long with successful business communication systems that get results and promote innovation and an improved work environment!

Kelly@InternalBusinessSolutions.com

 

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

Add Comment

Tagged with: , , , , , ,

Posted by at 11:23 AM