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culture

08 21 2013

Executive Coaching & Leadership Development Methodology

Leadership Development/ Executive Coaching, Mergers: How to Manage & Coach People Through Change, Staff Development for Profit

August 2013

 

This is where you are, but… THIS is where you WANT to be…
  • As hard as you try to get the executive committee and staff to support the same vision, it seems everyone has different goals that don’t directly support the overall business objectives.
  1. The leader leads by example. Period.
  2. The leader aligns the entire organization around crystal clear objectives with succinct responsibilities.
  3. The executive committee or management team honestly discusses and agrees on strategy and tactics needed to achieve individual goals which directly support organizational objectives.
  4. The leader understands people from their perspective and has the ability to motivate each person to buy into the organizational vision.
  • Our organizational structure is in place, we are lean, and people stay busy, and yet timelines are being missed and objectives still aren’t being met.
  • Work doesn’t translate into profit.
  1. Objectives are measurable and focused on the customer, staff, and your product or service.
  2. Internal busywork is filtered through this simple belief: If the customer doesn’t feel it, it doesn’t exist.
  3. Leaders have ensured that organizational structure and philosophy are fully supported; individual goals support the organizational goals.
  • The leaders of the organization have lost touch with the customer.
  • The leaders of the organization have lost touch with the employees who directly serve customers.
  1. Leaders know the secret to success: Only internal and external customer opinions count.
  2. The leader has his/her fingers on the pulse of the customers and the employees who directly serve customers.
  • Our leadership approach seems to be reactive and defensive rather than proactive and offensive.
  • We focus on solving problems instead of preventing them in the first place.
  1. Foresight and innovation are always the first step; “reactionary” problem solving is a second step, and only as needed.
  2. The leader equips her/himself and those within the organization with fundamentally sound planning skills.
  3. People are educated to think for themselves; all have the freedom to fail now and again. i.e., to make the original mistake and learn from it.
  • We lose good people and then scramble to fill positions.
  1. We have deep “bench strength.”
  2. Leadership develops and invests in key people and provides them with mentoring; talented people are ready to step in to fill key positions, as needed.

Strong leaders understand the critical role they play in creating and communicating strategy. They know how to drive transformation to build a sustainable competitive advantage.

Successful leaders use a positive yet realistic approach to overcome the economic and psychological uncertainty of today’s business environment.

Above all, great leaders know how to achieve results.

I strive to awaken the hidden leadership genius within you and your people. Let me help you create a cohesive, common-goal work team that transcends your current abilities. I help you achieve cutting edge transformation, not rely on cookie cutter one-size-fits all coaching and leadership programs.

Through leadership training, you and your executives will see tremendous results and improvements in the following:

  • Your team’s ability to work together more efficiently. Cultivate confidence in each other through honest conversations that develop trust and group commitment.
  • Learn to work through and remove the “unspoken” but volatile topics that everyone knows about but are unable to overcome. You know what I’m talking about….the “taboo” topics, the “Emperor has no clothes” topics that keep you and your team from moving forward.
  • Enhanced employee buy-in and commitment that lead to job satisfaction
  • Better communication, innovation, creativity, and production
  • Improved problem-solving and decision-making capabilities
  • Better foresight and project planning abilities
  • Significantly improved execution and implementation of strategic plans and projects

Programs

You and your organization are unique, so I design a customized leadership development training program that makes sense for you.

I learn the language and culture of your organization so the program I design is a perfect fit for the needs of your people and organization. Through my leadership development training, you and your executives will gain the specific skills needed to evolve and succeed.

My Leadership Training has four straightforward goals:

  1. Help leaders, executives and managers identify their own talents and strengths so these are leveraged and developed into high-performance leadership capabilities
  2. Develop intrinsic and unique attitudes and skills necessary to sustain long-term change
  3. Help each individual executive grow and then weave these individual leaders into a unified team capable of extraordinary results.
  4. And last, help refine micro and macro goals into prioritized objectives so results can be achieved in profitable time units.

Process

I start from the “inside” of your executives personalities and organizational structure and work out to the pre-determined organizational objectives; the end-result which can be measured in any number of ways. I work with client organizations in “real-time” to observe and evaluate the hierarchy that is present in your corporate environment. My goals include tailoring your leadership development program to each specific executive or manager’s personality and that of the executive team and organizational culture.

For organizations striving to open up their full potential, leaders hold the key. Leaders bring the short- and long-term goals of an organization to fruition by inspiring each and every individual to work to his or her personal best. The program I design will support leaders as they strive to meet individual needs, respect personality types and learning styles, and guide the organization to achieve its goals and objectives.

Leadership development is a deliberate process that includes focused conversations and assessments. Through the process, I will guide your team to create environments that support individual growth, purposeful action, and sustained improvement. My program will produce leaders who:

  • Remove barriers that hinder individuals from realizing their full potential
  • Provide skills for gaining valuable insight into crucial situations
  • Identify obstacles that impede an individual’s progress

Contact me today to discuss where you would like your organization to be in 12-24 months. By developing your executive and management teams we can partner on acieveing organizational objectives.

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

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Posted by at 2:26 PM

08 17 2013

How to Successfully Merge Department or Company Cultures

Business Hardships, Business Management Consulting, Business Strategy and Implementation, Business Success, Corporate Therapy, Culture Diversity, Mergers: How to Manage & Coach People Through Change, Mergers: How to Manage Organizational Change, Project Implementation: How to Create Ownership

Aug 2013

For a project to end successfully, it must begin successfully and this statement could not be more true and the stakes higher then when it comes to any kind of merger or restructure. Long before the CEO’s are finished signing the final documents, the employees of each department or company have already started the process. In essence, the merger has already begun to take shape and for better or worse, sides are being drawn. Therefore, before engaging in any kind of merger or restructure, try to get a good sense of the cultures involved. Train yourself in being culturally sensitive by visiting other organizations and figuring out how their “cultural assumptions” differ from yours.

If you are the facilitator or are in any way responsible for the success of a department or company merger, acquisition, or joint venture, try to visit the other department or organization and experience, as much as you can, how things are done there. Create dialogue groups across any cultural boundary that becomes apparent to you. Do not expect normal communication, goodwill and experience to produce mutual understanding. Both cultural units need to learn to be reflective and to get in touch with their own and each other’s cultural assumptions; this can only be successfully accomplished with the dialogue format.

If you are trying to gain mutual understanding between two or more cultures, you must create a dialogue form of conversation. This is best achieved by an outside and objective facilitator who can choreograph the conversation as well as ensure the focus and flow remains consistent with the original objectives. Below is a general outline of what should take place for an initial meeting.

  1.  Select ten to twenty people who represent the two cultures equally.
  2. Seat everyone in a circle, or as near as possible. Don’t use tables as these will create boundaries and distance the people and impede honest dialogue.
  3.  Lay out the purpose of the dialogue meeting: For example, “to get a sense of the similarities and differences in our cultures and from this learn to listen more reflectively to ourselves and each other.”
  4. Start the conversation by having the members in turn check-in by introducing who they are and what goals they have for the meeting.
  5. After everyone has checked in, the facilitator should launch a very general question, such as, what is it like to be in this company, what is known about this merger? what would indicate success for our departments or organizations as we move collectively through this merger?” Everyone in the circle should, in turn, answer the question from his or her company and perspective and with the ground rule that there be no interruptions or questions until everyone has given an answer.
  6. The facilitator should be observing the group dynamics and encourage an open conversation on what everyone has just heard without the constraints of proceeding in order or having to withhold questions and comments.
  7. If the topic runs dry or the group loses energy, the facilitator should introduce another question. Such as, “how are decisions made in this organization” (in my experience, body language, people communicating through eye contact etc will tell a lot about who may want to speak up but be unwilling or unable to due to ‘unspoken cultural demands.’ Comment about confidentiality or the undercurrent the group may be feeling. Key point—discuss the alligator in the corner. There will always be one and everyone knows it is there. Therefore, as the facilitator you must help them acknowledge the OBVIOUS). Again have everyone in turn give an answer before general conversation begins. This will encourage input from everyone and will detract from the more vocal members commanding the group dynamics.
  8. Let the differences emerge naturally; don’t make general statements, because the purpose at this stage is to uncover mutual understanding, not necessarily clear description.
  9. After a couple of hours, ask the group to pole itself by asking each person in turn to share one or two insights about his or her own culture or the other one; Another question that may encourage productive dialogue is; “what is one idea, concept, insight, or statement you received during this meeting that made our time together valuable for you?” I will always have a non participant writing all of these notes on flip chart paper taped to the walls. This way people can think and speak freely and a detailed description is available to be distributed later or for follow-up meetings.
  10. The answers gleaned from these last set of questions will in turn spark new insight for both the members and the facilitator. These should be kept and used as follow-up information.

 Clarification About What Culture Is

Culture is the shared tactic assumptions of a group that it has learned in coping with external tasks and dealing with internal relationships. Although culture manifests itself in overt behavior, rituals, artifacts, climate, and espoused value, its essence is the shared tactic assumptions. As a responsible leader, you must be aware of these assumptions and manage them, or they will manage you.

Unless your organization is a brand new conglomerate of people from other organizations, it has formed a culture that influences all of your thinking and behavior. If your organization is a new mix, without prior shared experience, then all members bring their prior culture experience to the new situation and seek to impose it on that situation.  The quickest way to create a new culture in such a situation is to give the people a compelling, common task so that together they can build a new set of assumptions.

The strength and depth of an organization’s culture reflects (1) the strength and clarity of the founder or the organization, (2) the amount and intensity of shared experiences that organization members have had together, and (3) the degree of success the organization has had.

Culture is, therefore, the product of social learning. Ways of thinking and behavior that are shared and that work become elements of culture.

You cannot, therefore, “create” a new culture. You can demand or stimulate a new way of working and thinking; you can monitor it to make sure that it is done; but members of the organization do not internalize it and make it part of the new culture unless, over time, it actually works better.

A given organization’s culture is right so long as the organization succeeds in its primary task. If the organization begins to fail, this implies that elements of the culture have become dysfunctional and must change. But the criterion of the right culture is the pragmatic one of what enables the organization to succeed in its primary task.

As the external and internal conditions of an organization change, so does the functionality, or rightness, of a given culture assumptions change. Culture evolves with the fluid circumstances of the organization.

The essential elements of culture are invisible. They are taken for granted and have dropped out of awareness. But they can be brought back into awareness. Failure to understand culture and take it seriously can have disastrous consequences for an organization.

Superficial understanding of culture can be as dangerous as no understanding at all. Theory and concepts gained from Edgar Schein.

Kelly Graves, CEO
The Corporate Therapist
Email: Kelly@ProfitWithIBS.com
Cell: 1.530.321.5309
Toll-Free: 1.800.704.3785
Office: 1.530.321.5309
Internal Business Solutions, Inc.™

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